Tenant FAQ’s

Below are the answers to the top questions asked by prospective and existing tenants

Prospective Tenants

Frequently Asked Questions for new tenants?

Breeze Property Management can help you with the process of finding and applying for a home.  Do you have a question about renting or want to know more about Breeze Property Management? The answers to some of our most frequently asked questions are below.  If your question is not answered below, please don’t hesitate to contact us directly.

How do I apply for a rental property from Breeze?

When you have viewed a property that you would like to rent, you can either fill in an online tenancy application form or get one from the Property Manager who showed you the property, or if you want to send us your requirements, we will endeavour to match you to a suitable property if we have one available.

What is your tenant screening process?

Breeze Property Management has a mandatory tenant screening process, which includes a thorough reference and credit check. The best references are from previous landlords and employers. Your background check will still include confirming your previous landlord details and rental history as well as validating your details via the illion Tenancy database (formally Tenancy Information New Zealand).

If you have had a difficult landlord before and are worried about how it affects your chances, you can always talk to us about the circumstances. Be sure to include this with your application – it’s better to be up front than have us find out when we run our check.

How will I know if my rental property application has been accepted?

Our aim is to respond to all applications within 12-24 hours. Timing is dependent on contacting your references. Once you have passed the background and reference check, we’ll contact you to confirm and send you through the paperwork and agree a time to go through the tenancy agreement with you and anyone else who will be on the lease.

What are the costs of moving into a Breeze rental property?

Breeze Property Management requires an advance rent payment of 1 weeks’ rent
plus a bond equal to 4 weeks’ rent. The total cost is usually detailed on the rental
property listing, or you can phone us to find out the exact amount.

Why do I need to pay a bond?

The Bond is an upfront payment that provides the landlord with security that can be used to cover unpaid rent, damage to the property (if it’s the tenant’s fault) or any claim relating to the tenancy. Although you pay the bond to us, by law we are required to lodge it with Tenancy Services, part of Ministry of Business, Innovation and Employment (MBIE).

You’ll receive verification that the payment has been lodged about a month after your tenancy starts. At the end of your tenancy we organise for your bond to be refunded to you. If there is any outstanding rent or damage to the property this is taken out of the bond and the balance is then paid to you.

Read more about bond payments, refunds and deductions here

What is in a tenancy agreement?

A Tenancy Agreement sets out your obligations as a tenant as well as the agreed conditions of your tenancy. Once the tenancy agreement is signed it is legally binding, so if you have any questions or you are unsure about something, make sure you ask us about it before you sign.

Part of our job is making sure you understand everything that is in your Tenancy Agreement. The tenant and the Property Manager each gets a copy of the signed agreement to keep as a record.

What if I don't pay rent?

Breeze Property Management are rigorous in checking that rents are paid on time.  Many of our Property Owners have substantial financial commitments and it is our duty to immediately follow up and take all necessary action, on all late or missed rent payments.  The tenancy agreement will specify how the rent is to be paid and when.

  • If you know you’ve missed a payment, or you’re having difficulty paying, contact Breeze Property Management immediately to let us know.
  • Pay whatever you can straight away. A part payment is better than nothing.
  • Don’t avoid or ignore your Property Managers calls or messages. Be honest, and let them work with you on a solution

Do I need insurance as a tenant?

You should arrange your own insurance to protect your contents and liability for damage to the landlord’s property. Your landlord’s insurance policy doesn’t protect your belongings. 

You’re liable for any damage you or your invited guests cause, intentionally or carelessly. Even if you aren’t named on the tenancy agreement, you should have a:

  • contents insurance policy to protect your belongings
  • personal liability policy to protect you from any careless damage you or your guests may cause to the property.

If an insurance company pays out a landlord for damage and believes you’re liable for that damage, the company may seek compensation from you. Personal liability insurance may protect you in this situation.

Is the condition of the property recorded before I move in?

Yes. We complete a Move-In Inspection Report that records the condition of the property just before you move in, so that you are not held responsible for any pre-existing issues. We take plenty of photos to go with the written report. A copy of this report will be provided to you.

We recommend you do a walk-through before you start unpacking, to make sure everything matches with what is in the report.

How often do you carry out inspections?

Breeze Property Management carry out regular inspections of your rental property. Inspections are carried out every 12-16 weeks and we give you plenty of notice advising when an inspection is due. You don’t have to be present for an inspection.

Although we look at the general cleanliness of the property, and check the gardens and lawns are in good shape, we are mainly looking for maintenance issues and planning for future maintenance work.

This is a good time for you to let us know if anything needs fixing. If you can’t be there, you can leave us a list of things you want checked out or attended to.

What happens if something is broken or needs fixing?

The sooner we know about a problem, the sooner we can get it sorted for you. If something needs fixing at your rental property, let us know and we will assess what repairs or maintenance are necessary.

Anything urgent that could cause further damage you need to let us know immediately by calling 0800 455 622 so that we can get someone out there as soon as possible.

How do I get my power, gas, telephone, TV and intenet services connected?

Breeze Property are agents for Fast Connect. Fast connect offers an efficient, moving home service to assist you in connecting your home services. Whether you need new connections, disconnections or transfers of existing services, Fast Connect can get you connected with your providers of choice.

Fast Connect saves you time and money with your utility connections due to their exclusive promotions and efficient moving team. Best of all, their service is free. To get in touch to see how Fast Connect can help contact 0800 88 55 99 or [email protected] and quote our agent code 1566Z.

How much notice do I need to provide to end a tenancy?

The amount of notice that needs to be given to end a tenancy will depend on the type of tenancy agreement (Fixed term or Periodic tenancies). Fixed-term tenancies are for a specific length of time, for example 12 months, and cannot be ended by notice during the term of the tenancy unless mutually agreed between the landlord and tenant.

If your circumstances do change and you have to move out, please contact us as soon as you can. We will advise the property owner, and at their discretion, they may let us find new tenants to replace you. In this instance an administration fee may apply. A fixed term tenancy automatically becomes a periodic tenancy upon expiry of the fixed term unless both parties agree to extend the fixed term.

A tenant must give at least 21 days’ written notice to end a Periodic tenancy. A landlord must give at least 90 days’ written notice to end a Periodic tenancy, but can give less time (at least 42 days’ notice) in certain circumstances.

 

You can read more about ending a tenancy here

Who pays for Water charges?

According to the Kapiti Coast District Council (KCDC) website, water will be
charged at $1.140 (incl. GST) per cubic metre (1,000 litres) of water used, measured by a dedicated water meter installed at each property. Water consumption invoices will be sent by KCDC to Breeze Property Management, quarterly. Breeze will invoice you directly and include a copy of KCDC’s invoice for your reference.

Existing Tenants

How much notice to I need to provide to end a tenancy?

The amount of notice that needs to be given to end a tenancy will depend on the type of tenancy agreement (Fixed term or Periodic tenancies).

Fixed-term tenancies are for a specific length of time, for example 12 months, and cannot be ended by notice during the term of the tenancy unless mutually agreed between the landlord and tenant.  If your circumstances do change and you have to move out, please contact us as soon as you can. We will advise the property owner, and at their discretion, they may let us find new tenants to replace you.  In this instance an administration fee may apply.

A fixed term tenancy automatically becomes a periodic tenancy upon expiry of the fixed term unless both parties agree to extend the fixed term.

A tenant must give at least 21 days’ written notice to end a Periodic tenancy.

A landlord must give at least 90 days’ written notice to end a Periodic tenancy, but can give less time (at least 42 days’ notice) in certain circumstances.

Read more about ending a tenancy here

What do I need to do for the final inspection?

A final inspection will be booked with you for the next business day after your move out date.  Our expectation is that the property will be handed back in the same condition that it was rented to you in (subject to fair wear & tear).  We will provide you with a Final Inspection Checklist that details exactly what is required.

What is the process for getting my bond refunded?

Upon completion of the final inspection, and if we are happy with how the property has been left, we will arrange for the Bond Refund Form to be completed and signed (the Bond Refund Form must be signed by all signatories to the Bond Lodgement form as submitted at the commencement of the tenancy), and will send this to the Tenancy Services Bond Centre for processing. They will pay the bond refund directly to a bank account of your choice which you provide on the form.

Is it time for a move?

Fill in our pre-tenancy application and apply for a Breeze rental property in Wellington

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